CSM (Customer Success) / カスタマーサクセス

Job description

※英語の後に、日本語が続きます。

We are developing an industry-specific SaaS model service that utilizes satellite data.

Combining new geospatial and terrestrial data through data science, we aim to support data-driven decision making, business growth, and risk management.

We have released a geo-intelligence SaaS Service in October. The launch of our own small radar satellite is about to come soon in 2020. Our next Customer Success Manager will be a key person in the heart of the Product Development Team bridging our engineers and our clients' needs.

Objectives 

  • You will lead the product market fit assessment at the early stage of the service.
  • Building and executing strategies for scale, upselling and cross selling.
  • Nurture and engage clients on the correct and efficient use of the platform.
  • Create and execute product adoption and utilization metrics

Job requirements

Minimum qualifications:

  • Experience in BtoB SaaS / cloud service business.
  • Practical and proven experience in business related to Customer Success.
  • Experience setting up a project or team.
  • Fluent in Japanese and English.

Preferred qualifications:

  • IT consulting experience for major companies
  • Vertical domain expertise within a specific industry.
  • Experience in Infrastructure, Construction, Finance or Energy Industry.




募集要項

  • Synspectiveは自社開発衛星を含む衛星データを活用した業界特化型SaaSの開発、提供をしています。
  • 新しい地理空間情報および地表面データをデータサイエンスで組み合わせることにより、データに基づくビジネスにおける意思決定、リスク管理のサポートを実現します。
  • 9月には我々の最初のサービスをリリースし、また自社開発の小型レーダー(SAR)衛星の年内打ち上げを予定しています。サービス開発チームの核であり、顧客ニーズと開発チームの架け橋となることがCSMの役割です。


仕事内容

  • サービス初期段階における市場ニーズを満たしているかの評価、また開発チームへのフィードバック
  • アップセル、クロスセル施策の構築、実行
  • 顧客にとっての成功を理解し、サービスを正しく効果的に利用いただくサポート
  • 顧客のサービス利用実態、効果分析

必須要件

  • BtoB SaaSまたはクラウドサービスの実務経験
  • カスタマーサクセスとしての実務経験
  • 日本語、英語ビジネスレベル

希望要件

  • エンタープライズ向けのITコンサルティング経験
  • 業界に特化したサービスの経験
  • 金融、建設、インフラ開発、エネルギー分野のいずれかにおけるドメイン知識、経験




Cultures:

    • Mission:
      Synthetic Data for Perspective on Sustainable Development
    • Vision:
      Efficient, accountable and resilient world
    • Business
      1. Solution services with satellite data
      2. Development and operation of small SAR satellites
    • Behavior:
      Time is the most important resource. We, as one team, aim to achieve the best results in the shortest time.
      1. Fairness
        • Respect each member’s lifestyle, experiences, culture and mission
        • Be honest to data
        • Appreciate counter opinions and feedback
      2. Efficiency
        • Take a control of your time and be responsible to your performance
        • Make recurring tasks automated
        • Carry out through “selection and concentration”
      3. Proactiveness
        • Proactively identify problems and act immediately
        • Never afraid to fail
        • Be candid and ask team for help whenever needed
      4. Collective Intelligence
        • Individual growth leads to team growth. Keep learning and share with the team
        • Be social and expand your network. Use external resources as necessary
    Compensation & Arrangements:
    • Employment system: Full-time(Nontenured). All members are contract-based employees. The contract is renewed in every 6 months based on Management by objective to assist individual growth and team growth
    • Benefits: Commuting expense, health insurance, employees' pension insurance
    • Flexible work-hour and location
    • Others: Part-Time or second job allowed