Customer Success Lead

Job description


We are developing an industry-specific SaaS model service that utilizes satellite data.
Combining new geospatial and terrestrial data through data science, we aim to support data-driven decision making, business growth, and risk management.

Two important coming milestones are about to come soon in 2020. First, the release of a geo-intelligence SaaS Service and second, the launch our own small radar satellite.


Our next Customer Success Manager will be a key person in the heart of the Product Development Team bridging our technicists and our clients needs.

Objectives 

  • you will lead the product market fit assessment at the early stage of the service.
  • Building and executing strategies for scale, upselling and cross selling.
  • Nurture and engage clients on the correct and efficient use of the platform.
  • Create and execute product adoption and utilization metrics

Job requirements

Minimum qualifications 

  • Experience in BtoB SaaS / cloud service business.
  • Practical and proven experience in business related to Customer Success.
  • Experience setting up a project or team.
  • Fluent in Japanese and English.

Preferred qualifications 

  • IT consulting experience for major companies
  • Vertical domain expertise within a specific industry.
  • Experience in Infrastructure, Construction, Finance or Energy Industry.




Our Culture:
  • Mission:
    Synthetic Data for Perspective on Sustainable Development
  • Vision:
    Efficient, accountable and resilient world
  • Business
    1. Solution services with satellite data
    2. Development and operation of small SAR satellites
  • Behavior:
    Time is the most important resource. We, as one team, aim to achieve the best results in the shortest time.
    1. Fairness
      • Respect each member’s lifestyle, experiences, culture and mission
      • Be honest to data
      • Appreciate counter opinions and feedback
    2. Efficiency
      • Take a control of your time and be responsible to your performance
      • Make recurring tasks automated
      • Carry out through “selection and concentration”
    3. Proactiveness
      • Proactively identify problems and act immediately
      • Never afraid to fail
      • Be candid and ask team for help whenever needed
    4. Collective Intelligence
      • Individual growth leads to team growth. Keep learning and share with the team
      • Be social and expand your network. Use external resources as necessary
Compensation & Arrangements:
  • Employment system: Full-time(Nontenured). All members are contract-based employees. The contract is renewed in every 6 months based on Management by objective to assist individual growth and team growth
  • Benefits: Commuting expense, health insurance, employees' pension insurance
  • Flexible work-hour and location
  • Others: Part-Time or second job allowed